Enabling technologies

Click Reply™ Voice Centric Warehouse

The value of speech recognition, which has been available for several years, is becoming more widely recognised.

The main reason for its success is that voice systems are of revolutionary importance to logistics processes: they provide a new way of communicating between operators and the information system.

Operators’ work becomes simpler and more natural, allowing them to have both hands free and concentrate on the task being undertaken, thus increasing safety and accuracy, without having to interact with a keyboard and a monitor.

Thanks to the ergonomics of available hardware, these solutions are bringing enormous improvements to warehousing activities.

Advantages of voice technology:

  • Increased accuracy – high precision is possible, up to 99.9%
  • Up to 70-80% reduction in picking errors
  • More than 15% increase in productivity
  • Up to 50% reduction in staff training
  • It highly improves warehouse safety for staff, as it enables staff to work with both hands free, concentrating fully on the task being undertaken
  • Elimination of paper lists and labels
  • Return on investment (ROI) within 12 months

Click Reply JVoice

Click Reply JVoice, a module dedicated to vocal support, allows the user to manage the voice process efficiently by adapting to the requirements of each specific warehouse via its two components, JVoice Server and JVoice Configurator, and interacting with Vocollect Voice Console, used for terminal management and staff training.


JVoice Server manages requests from the Vocollect Voice Client application in the Talkman terminals, and “issues commands” to the application to enable it to operate and reduce interactions with the database to a minimum. In this way, the terminal can operate in batch mode or when not connected to the network, communicating with JVoice Server only when the operations have been completed, in the event of errors or in exceptional cases. Therefore the terminal can operate in areas not covered by the network, such as cold rooms or wide open spaces.

With JVoice Configurator it is simple to configure and customise the vocal process, thus adapting it to the specific requirements of each client’s processes, and to the features of each single warehouse.

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