Customer care

@logistics Reply technical help

Our customer care department is called Centro Servizi Click Reply™. Depending on the type of contract, we can customise our service from general help to a fully comprehensive application management with 24 hour service available 7 days a week.

The Centro Servizi Click Reply™ will be your single reference point for all requirements, be that reporting problems, requesting information or for changes to your system.

Mission: Trained experts with in-depth knowledge of all our products, the relative information technology and the logistics processes, will deal with your call. Their task is to provide precise, professional help in line with the SLA provided in the contract.

Objective: our company customer care policy aims to minimise possible operational problems and increase the performance of your system.